Claims Assistance
We make claiming as simple and stress-free as possible. Follow the steps below or contact us directly.
Start a Claim via WhatsAppHow the claims process works
Notify us immediately
Contact us via WhatsApp as soon as the incident occurs. The sooner we know, the faster we can help. Have your policy number ready if possible.
Document the incident
Take photos or videos where safe to do so. Collect police case numbers for theft. Get veterinary certificates for livestock claims. Keep all receipts for emergency expenses.
Assessor assigned
A claims assessor will be assigned to your case within 24–48 hours. They will contact you to schedule a visit or request documentation.
Claim assessed
Your assessor reviews all documentation and submits their report. We target a decision within 3 business days of receiving all required documents.
Claim paid
Once approved, payment is processed within 5 business days directly to your nominated bank account.
Claims FAQs
Need urgent help with a claim?
WhatsApp our claims team directly — we respond within the hour.
Start a conversation